Frequently Asked Questions
Everything you need to know about shopping with INSÉRIF.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take up to 10-14 business days depending on your location.
How do I return an item?
You can return unworn items with original tags attached within 30 days of purchase. Simply visit our returns portal to generate a prepaid shipping label.
How can I ensure I select the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
What payment methods do you accept?
INSÉRIF accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are at our core. We partner with certified manufacturers who prioritize sustainable fabrics and fair labor practices to ensure every INSÉRIF piece is responsibly made.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team.